Transparency Rules

Our Regulator, the Solicitors Regulation Authority has directed that we provide you with the following information about us and our services:

We are a “Regulated Body”.  This means that our professional regulator is the Solicitors Regulation Authority (SRA).  The digital SRA badge displayed on our website authenticates that fact.

Our SRA number is 634101

Transparent Pricing

  • This is information which is intended to give a general guide to levels of fees and the length of time a matter may take.
  • This is not an offer to carry out these services at these prices
  • Individual matters are “individual” and costs and timings will be influenced by the particular facts and circumstances of each case.
  • A more accurate estimate or fee quote will be provided on request, and we reserve the right to review any quote or estimate once we have seen the paperwork and/or had an initial meeting to discuss clients’ requirements.

The firm does not handle the following types of work:

  • motoring offences (of any description),
  • immigration
  • asylum,
  • employment tribunals (of any description)
  • debt recovery
  • licensing applications.

The links below display prices and services information in relation to the following areas of our work:

Residential Conveyancing – CLICK FOR DETAILS

Uncontested Probate  – CLICK FOR DETAILS

Complaints and Disputes

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ