Transparency Rules

Our Regulator, the Solicitors Regulation Authority has directed that we provide you with the following information about us and our services:

We are a “Regulated Body”.  This means that our professional regulator is the Solicitors Regulation Authority (SRA).  The digital SRA badge displayed on our website authenticates that fact.

Our SRA number is 634101

Transparent Pricing

  • This is information which is intended to give a general guide to levels of fees and the length of time a matter may take.
  • This is not an offer to carry out these services at these prices
  • Individual matters are “individual” and costs and timings will be influenced by the particular facts and circumstances of each case.
  • A more accurate estimate or fee quote will be provided on request, and we reserve the right to review any quote or estimate once we have seen the paperwork and/or had an initial meeting to discuss clients’ requirements.
  • All fees and disbursements are subject to the addition of Value Added Tax at the current rate.

The firm does not handle the following types of work:

  • motoring offences (of any description),
  • immigration
  • asylum,
  • employment tribunals (of any description)
  • debt recovery
  • licensing applications.

A typical residential property transaction usually takes between 8 and 10 weeks.  Factors which may influence the time taken would include:

– Whether there is a chain of transactions, and if so, how many transactions in the chain;

– Whether some third party involvement is required such as lenders, landlords or estate management companies;

– Speed of response on searches

– Whether title is registered or unregistered (unregistered titles are rare)

Key stages of a typical Residential Sale:

Collecting information – including verifying your identity and ensuring that our obligations under the Money Laundering Regulations are complied with, obtaining details to the title of the property and ensuring that ownership and right to sell is established, obtaining information about the property from you and from any manager and preparing a draft contract for the sale and any other necessary documents.

Presenting this to the buyer’s lawyers, assisting you to answer any additional questions they may have.

Agreeing the contract and any other documents required at this stage and reporting to you.

Agreeing a completion date, exchanging the contract and receiving the buyer’s deposit.

Preparing for completion – including calculating the amount required to complete, to pay off any mortgage, and any fees such as landlords’ fees, agents’ fees and our own fees, agreeing the documents required to transfer title, documents required under leases (where applicable) and getting these documents executed.

Dealing with completion, repaying any mortgage, paying the fees mentioned above, and accounting to you with any money remaining. Sending the documents relating to the property to the buyers’ lawyers.

Key stages of a typical Residential purchase:

Verifying your identity and ensuring that our obligations under the Money Laundering Regulations are complied with.  At this stage we will ask you to pay us £750 on account of costs and expenses.

Collecting information – reviewing the title to the property, the draft contract, the information received from the sellers, information from searches and other relevant commercially available information.

Reporting to you and raising any additional questions which arise from this or any survey you have carried out.

Agreeing the contract and any other documents required at this stage and reporting to you.  Obtaining the purchase deposit moneys from you.

Agreeing a completion date, exchanging the contract and paying over the deposit to the seller’s lawyers.

Preparing for completion – including calculating the amount required to complete including Stamp Duty Land

Tax and Land Registry Fees, and any fees such as landlords’ fees, agents’ fees and our own fees, agreeing the documents required to transfer title, documents required under leases (where applicable) and getting these documents executed.

Dealing with completion, paying the fees mentioned above, and thereafter assisting you with the preparation of a Land Transaction Return, lodging the Land Transaction Return with HM Revenue and Customs and thereafter preparing and lodging the application for registration of your ownership of the property at HM Land Registry, preparing and serving any necessary notices and paying the incidental fees to third parties.  Following completion of the registration and the other processes, reporting to you and sending you details of your title to the property.

The links below display prices and services information in relation to the following areas of our work:

Residential Conveyancing – CLICK FOR DETAILS

Uncontested Probate  – CLICK FOR DETAILS

Complaints and Disputes

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ